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Technical Support Engineer – ETG Ireland

Main duties and role responsibilities:

Your main job role will be visiting customer sites throughout the whole of Ireland and will include installing, servicing, preventative maintenance, and mechanical/electrical repair work on a range of CNC machinery and associated CNC equipment.

  • Trouble shooting and attending electrical and mechanical breakdowns
  • Advising the help desk on any breakdown issues
  • Able to communicate and liaise with the business in the support of all of its products.
  • Must be available to attend site throughout the country at short notice providing solutions for our customers and the business
  • Must be able to understand and demonstrate the functionality of CNC equipment
  • Pre-sale planning & feasibility studies
  • Recommending manufacturing concepts and processes.
  • Generating engineering proposals and presentations.
  • Servicing customers with phone and onsite support.
  • Programming of parts for customers and showroom demonstrations.
  • Debugging and setup of complete machine tool systems.
  • Technical write-ups of projects and processes.
  • Provide turnkey solutions and manage tasks to a specific timeline in order to meet delivery dates.
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At a Glance

Location:
ETG Ireland - County Kildare

Salary:
€ TBC

Working Week:
Monday – Friday

Duration:
Full-time - permanent

Responsibilities Include

To understand and demonstrate knowledge of engineering activities including;

  • Preventative maintenance
  • Installation and commissioning of capital equipment (Preferably CNC machines)
  • Breakdown electrical
  • Breakdown mechanical
  • Training
  • Service work
  • Understanding mechanical drawings
  • Understanding electrical drawings
  • Problem solve and troubleshoot in the event of difficulties arriving from an intervention
  • PLC and CNC knowledge

Skills Required

  • Ability to prioritise own workload and work on own initiative.
  • High level of organisational skills and aptitude to customer care keeping customers informed at all times.
  • Ability to communicate clearly and concisely in both verbal and written mediums.
  • To demonstrate respect for others and to be diplomatic when dealing with both internal & external customers.
  • Ability to adapt your communication style to different situations/audiences.
  • To actively listen to people, focusing on what is being said to establish needs.
  • Ability to address concerns and overcome objection.
  • Ability to problem solve.
  • Minimum 5 years’ relevant experience as Service Engineering
  • Strong CNC machining background
  • PLC knowledge
  • Fanuc, Siemens and Heidenhain CNC knowledge
  • Good engineering background in installation, breakdown and electrical
  • Can interrogate electrical and mechanical breakdowns and advise on the necessary remedial action

What's Next

If you feel you have what it takes to be an ETG Field Service Engineer please send a covering letter and your CV to jfletchmoore@engtechgroup.com

Benefits

  • Competitive Salary
  • Company Pension Scheme
  • Private Healthcare/Life Cover
  • 26 days holiday per annum

Apply to this job by filling the form below.

    Ireland Headquarters
    ETG Ireland, Unit 17, Newbridge Industrial Estate, Athgarvan Road, Kilbelin, Newbridge, Co. Kildare, Ireland
    +353 (0)45 435 457